Your account
Accounts are invite-only
You get an account by accepting an invitation to a workspace from a workspace Admin or Terrabit; you cannot sign up. Invitations go to business email addresses only, never personal addresses from free email providers.
Accept an invitation
The invitation email ("Invitation to join {workspace} workspace - Albatross") contains a link valid for 7 days. Open it and follow the row that matches you:
| Your situation | What to do |
|---|---|
| No Albatross account | Complete the form and select Create account. The account is created, already verified, at the invited address; you cannot choose another. |
| An account, not signed in | Select Sign in to accept, then on the Workspaces page select Accept next to the workspace under Invitations. |
| Signed in as the invited person | Select Accept Invitation. |
| Signed in as someone else ("This invitation is not for you.") | Select Sign Out, open the link again and sign in as the invited address. |
You get the workspace role, teams and projects set on the invitation when you accept, including any changes an Admin made after sending it. If you were already a member, nothing changes. If you were added to no project, your project switcher stays empty until someone adds you.
If the invitation link does not work
Use the newest invitation email: a resend replaces the old link. For each message, see Troubleshooting.
Accept from the Workspaces page
Once you have an account you do not need the email: select Accept next to the workspace under Invitations at the top of the Workspaces page. If Albatross opens your last workspace instead, choose See Workspaces in the workspace switcher.
Invitations appears only when your email address is verified. If you changed your email and have not verified it, use the link in the invitation email or verify your email first.
Sign in
Enter your Email, select Continue, then enter your Password. There is no two-factor authentication: use a strong, unique password and check your sessions if you get a sign-in alert.
Too many attempts
Signing in, password resets, email verification and invitation links are rate limited. If you are blocked, wait and try again. See Limits and time zones.
Password rules
14 to 128 characters, with at least one letter and at least one number or symbol.
Forgot your password
- On the sign-in page, after entering your email, select Forgot your password? and request a reset link.
- Open the "Reset your password" email (check spam) and select the link. It is valid for 1 hour and works once.
- Set a new password, then sign in with it.
If the link has expired or was used, start again from Forgot your password?
Resetting your password signs you out of every session on every device, including the one you are using.
Account settings
Open from your name in the sidebar footer > Account, or Settings > Account. It is personal: anyone can use it, whatever their workspace role.
Profile tab
Names are up to 100 characters each. A profile picture is a JPEG or PNG of up to 2 MB. Picture changes apply only when you select Save Changes.
Email tab
Changing your email needs your current password. The new address:
- must be a business address not used by another account
- becomes your sign-in email immediately (other sessions stay signed in)
- must be verified from the email sent to it.
Security tab
Enter your current password and a new one that meets the password rules.
Changing your password signs out every other session on every device. This device stays signed in.
There is no option to delete your own account.
Verify your email
You only need to verify after changing your email; new accounts are verified on creation. Select the link in the "Verify your email" email within 48 hours. If it has expired or failed, select Send new verification email while signed in.
Being unverified only hides Invitations on the Workspaces page.
See and end your sessions
Settings > Sessions lists up to 100 signed-in devices, each with an approximate location (from the IP address, sometimes "Unknown"), last activity and sign-in time. Sign out ends one session and Sign out of all other sessions ends the rest, immediately. To end your current session, use Log out.
Sign-in alert emails
A password sign-in from a device and country combination not seen in roughly the last 30 days sends you "New sign-in to your Albatross account", with a Review sessions link. Your first sign-in does not. If it was not you, sign out that session and reset your password. These security emails cannot be turned off.
How long you stay signed in
You are signed out after 7 days without using Albatross on a device, and every session ends 30 days after signing in, however active you are.
Log out
Select your name in the sidebar footer (or your avatar on the Workspaces page), then Log out. This ends the session on the server, not just in the browser.
Notification preferences
Email frequency for orders, deliverables and alerts is set per workspace under Settings > Notifications. See Notifications.