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Creating Orders

Orders are how you request satellite products in Albatross. This guide covers the complete order workflow from creation to delivery.

Understanding Orders​

An order in Albatross:

  • Contains one or more deliverables (the actual imagery products)
  • Follows an approval workflow before processing
  • Is associated with a billing account and uses team credits
  • Has a specified data format for delivered files

Order Pipeline Types​

Albatross offers two order pipelines:

Premium Pipeline​

  • Includes a feasibility review by Terrabit staff
  • Technical experts assess if your requirements can be met and recommend suitable changes if needed
  • Recommended for complex or large orders
  • Workflow: Draft → Feasibility Review → Team Approval → Active

Rush Pipeline​

  • Expedited processing without feasibility review
  • Faster turnaround for straightforward orders
  • Requires you to be aware of satellite technology and deliverables.
  • Workflow: Draft → Team Approval → Active

Creating an Order​

Prerequisites​

To create orders, you need:

  • A Team member with "Can manage orders" permission
  • At least one area in the portal
  • Available credit balance (Added by Terrabit from PO, payment agreement e.g Credit Card)
  • A billing account configured

Step-by-Step Order Creation​

  1. Navigate to Orders in the sidebar
  2. Click Create Order
  3. Fill in the order details:
    • Team - Select the team for this order
    • Order Name - A descriptive name
    • Pipeline - Choose Premium or Rush
    • Billing Account - Select from available accounts
    • Data Format - Choose your delivery format
    • Notes (optional) - Additional instructions or context
  4. Click Create

Your order is now in Draft status.

Adding Deliverables​

Deliverables are the individual imagery products within your order.

Adding a Deliverable​

  1. Open your draft order
  2. Click Add Deliverable
  3. Specify:
    • Area - Select from your team's areas
    • Category - Imagery, DEM (elevation data) or SAR
    • Collection Type:
      • Archive - Existing satellite imagery
      • Tasking - New satellite capture
    • Additional specifications as needed
  4. Save the deliverable

Deliverable Categories​

CategoryDescription
ImageryOptical satellite imagery
DEMDigital Elevation Model data
SARSynthetic Aperture Radar data

Collection Types​

TypeDescriptionUse Case
ArchivePreviously captured imageryHistorical data, known availability
TaskingNew satellite captureSpecific timing, specific imagery resolution

Viewing Pricing​

As you add deliverables:

  • Estimated pricing appears based on your selections
  • Total order cost updates automatically
  • Verify sufficient credits before submitting

Editing Orders​

Orders can only be edited while in Draft status.

Editing Order Details​

  1. Open the draft order
  2. Click Edit
  3. Modify:
    • Order name
    • Billing account
    • Data format
    • Notes
  4. Save changes

Editing Deliverables​

  1. Open the draft order
  2. Find the deliverable to edit
  3. Click on it to open details
  4. Make your changes
  5. Save

Removing Deliverables​

  1. Open the draft order
  2. Find the deliverable to remove
  3. Click Remove or the delete icon
  4. Confirm removal

Submitting Orders​

When your order is complete and ready for processing:

  1. Review all deliverables and details
  2. Verify pricing and credit availability
  3. Click Submit Order
  4. Confirm the submission

What Happens After Submission​

Premium Orders:

  1. Order moves to Pending Feasibility Review
  2. Terrabit staff reviews your request
  3. If feasible, moves to Pending Team Approval
  4. This is for your team to apprive. If not suitable the order can be Rejected with explanation

Rush Orders:

  1. Order moves directly to Pending Team Approval
  2. (If you have approval permission, it may auto-approve to Active)

Order Approval​

Orders require team approval before processing begins.

Approving Orders​

If you have "Can approve team orders" permission:

  1. Navigate to Orders
  2. Filter by Pending Team Approval status
  3. Open the order to review
  4. Click Approve Order
  5. Confirm approval

The order moves to Active status and processing begins.

Rejecting Orders​

If an order should not proceed:

  1. Open the pending order
  2. Click Reject Order
  3. Provide a reason for rejection
  4. Confirm

Rejected orders can be reviewed by the creator for revision.

Cancelling Orders​

You can cancel orders that haven't been completed.

Cancelling a Draft Order​

  1. Open the draft order
  2. Click Cancel Order or Delete
  3. Confirm

Cancelling an Active Order​

  1. Open the active order
  2. Click Cancel Order
  3. Provide a reason for cancellation
  4. Confirm
warning

Cancelling an active order may still incur charges for caotures or data already ordered/complete.

Order Statuses​

StatusDescriptionActions Available
DraftBeing preparedEdit, Submit, Cancel
Pending Feasibility ReviewAwaiting Terrabit reviewView only
Pending Team ApprovalAwaiting team approvalApprove, Reject
ActiveIn progressView, Cancel
CompletedAll deliverables deliveredView only
RejectedFailed review or approvalView only
CancelledCancelled by userView only

Tracking Orders​

Order List View​

The Orders page shows:

  • All orders for the selected team
  • Status filters (tabs for each status)
  • Order metrics (counts by status)
  • Credit budget summary

Order Details View​

Click an order to see:

  • Order information
  • All deliverables and their statuses
  • Map view of deliverable areas
  • Delivery progress

Best Practices​

Planning Orders​

  • Define all areas first - Have your locations ready
  • Check credit balance - Ensure sufficient funds
  • Choose the right pipeline - Premium for Terrabit high quality and accurate data, Rush for rapid delivery with standard formats

Order Management​

  • Use descriptive names - Include project or date info
  • Group related deliverables - Combine related areas in one order
  • Add notes - Document special requirements for the Terrabit team

Review Process​

  • Review before submitting - Double-check all deliverables and pricing
  • Monitor pending orders - Check for approval or rejection
  • Follow up on rejections - Review feedback from Terrabit team and revise if needed

Troubleshooting Orders​

Can't Create Order​

  • Verify you have "Can manage orders" permission
  • Check that areas exist for your team
  • Ensure a billing account is configured

Insufficient Credits​

  • Check your team's credit balance
  • Contact your administrator for more credits
  • Reduce order scope if needed

Order Rejected​

  • Review the rejection reason
  • Address the issues identified
  • Create a new order with corrections

Deliverable Missing from Order​

  • Ensure the deliverable was saved
  • Refresh the page
  • Check if the area still exists